bk333 uses Privacy Policy

1 Introduction and Applicability

This Privacy Policy applies to the bk333 uses platform. It takes effect from the moment you visit our website, open an account, play games, or use any of our services. This document is written in Bengali primarily for users in Bangladesh.

bk333 uses always treats users' personal information with the utmost respect. This Privacy Policy serves as a supplementary legal document alongside our Terms and Conditions, and both should be read together.

This policy is drawn up in accordance with the legal framework on data protection and personal privacy in Bangladesh. By continuing to use our platform, you are considered to have agreed to all the terms of this policy. If you do not agree, you are requested to stop using the platform.

2 What Information We Collect

We collect two types of information — information you provide directly and information collected automatically.

2.1 Information You Provide Directly

During registration, login, or use of our services, you provide the following information directly:

• Full name and date of birth
• Mobile number and email address
• National ID or passport number (for identity verification)
• bKash, Nagad, Rocket, or Upay transaction details
• Contact information provided via live chat or email support

2.2 Automatically Collected Information

When you use the platform, our system automatically collects the following information:

• IP address and device type
• Browser version and operating system
• Pages visited, session duration, and click patterns
• Game play history, bet amounts, and transaction logs
• Information obtained from cookies and similar tracking technologies

2.3 Identity Verification Information (KYC)

To ensure account security and responsible service, we carry out an identity verification process (Know Your Customer) in certain situations. This process may require a photo of a government-issued ID or a selfie. Documents provided are stored under strict security and used solely for verification purposes.

3 Purpose of Using Information

bk333 uses the information collected for the following purposes:

• Creating, managing, and securing accounts
• Processing deposit and withdrawal transactions
• Providing customer support — 24/7 live chat and email assistance
• Correctly applying bonuses, promotions, and VIP benefits
• Detecting and preventing fraudulent activity
• Improving the platform's technology and quality of service
• Meeting legal obligations

We never sell your information to third parties for marketing purposes. However, limited information may be shared with trusted partners as needed to provide technical services — this is discussed in detail in section five.

4 Cookies and Tracking Technology

Our website uses cookies and similar technologies. Cookies are small text files stored in your browser that help the site recognise you and provide a better user experience.

4.1 Types of Cookies

• Essential Cookies: Required to keep login sessions active and for the platform's basic functionality.
• Functional Cookies: Remember your language preferences, game settings, and similar choices.
• Analytics Cookies: Help generate overall statistics on how many users visited which pages.

4.2 Cookie Control

You can disable cookies from your browser settings. However, disabling essential cookies may cause some parts of the platform to not work properly. The method for managing cookies differs by browser — check your own browser's help section.

5 Sharing Information with Third Parties

bk333 uses may share information with third parties in the following limited situations:

• Payment Processors: Payment information necessary to complete transactions via bKash, Nagad, Rocket, and Upay.
• Game Software Providers: Studios such as Pragmatic Play, PG Soft, JILI, and Evolution may see limited session data to run their games.
• Technology Services: Server hosting, cybersecurity, and fraud detection providers, who operate under strict confidentiality agreements.
• Legal Authorities: We are legally obliged to provide information to authorities in cases of a court order or legal requirement.

Outside the cases listed above, we do not transfer your personal information to any third party. All partners are required to uphold the same privacy standards.

6 Data Retention Period

We retain your information for as long as your account is active and as needed to provide services. Even after an account is closed, information may be retained for a set period for the following reasons:

• Financial transaction records — minimum five years
• Identity verification documents — as required by law
• Customer support communication logs — up to two years
• Technical log files — typically 90 days

After the specified period, information is securely deleted or anonymised so that no individual can be identified from it.

7 Your Rights and Controls

As a bk333 uses user, you have the following rights over your own information:

7.1 Right to Access Information

You may request to know what information we hold about you. We are obliged to provide you with a copy of that information within 30 working days.

7.2 Right to Correct Information

If any of your information is incorrect or outdated, you may request that it be corrected. You can update most information yourself from the profile section of your account.

7.3 Right to Delete Information

In certain situations you may request that your personal information be deleted. However, information kept due to legal obligations may not be possible to delete.

7.4 Right to Object to Processing

You may withdraw your consent to marketing communications at any time. Let our support team know and we will act promptly.

To exercise these rights, contact us via live chat or email. Following the Responsible Gaming Guidelines is also an important part of your rights.

8 Data Security Measures

bk333 uses follows industry-standard technical and organisational measures to protect user information:

• SSL Encryption: All data exchanged between the website and servers is secured through TLS/SSL encryption.
• Database Security: Stored data is kept in encrypted format; passwords are never stored in plain text.
• Access Control: Only authorised staff may view user information, and only when required for their specific role.
• Security Monitoring: A round-the-clock automated monitoring system detects suspicious activity immediately.
• Two-Step Verification (OTP): Identity is confirmed by sending an OTP to your mobile during login and transactions.

Even so, no one can guarantee 100% security on the internet. If you suspect a security incident, contact us immediately and change your password.

9 Protection of Minors

bk333 uses strictly provides services to those aged 21 or above. We do not intentionally collect any personal information from minors.

Date of birth is verified at registration. If there is any doubt, additional documents may be requested for identity verification. If it becomes known that a minor's information has entered our system, the relevant account will be closed immediately and the information deleted.

If parents believe their child has registered on our platform, please contact our support promptly. For more details on this matter, see our Frequently Asked Questions (FAQ) page.

10 Policy Changes and Updates

We may update this Privacy Policy from time to time. For any significant changes, we will notify you through one or more of the following methods:

• By updating the "Last Updated" date at the top of this page
• By sending a notification to your registered email
• By displaying an alert when you log in to the platform

If you continue using the platform after a change, you will be considered to have accepted the new policy. We therefore recommend visiting this page regularly.

If you have any objection to a change, contact us before it takes effect or request that your account be closed.

11 Contact

Contact us for any questions, requests, or complaints related to privacy. Our support team is active 24/7 and provides assistance in both Bengali and English.

We take every request seriously and do our best to resolve it as quickly as possible. Your privacy is our highest priority.